The buffet has the right amount of choice and it was cooked really well. I’m gluten free and had no trouble getting decent food. They would walk the beach handing out vodka jelly or cocktails. David - you are in a service industry - be nice. We had an issue with one member of staff which I highlighted to his boss, but sadly he didn’t change his behaviour, and it made going to the swim up bar an unpleasant experience. Some of them would go out of their way to help, others would completely ignore you, and a couple were downright rude. We did always succeed (in the end!) in getting the towels, but this is something that would be easy to fix if the hotel wanted to. We did struggle to get towels pretty much everyday, and were sent from reception to the towel area back and forth quite a bit.

The beach was lovely, apart from at the end of the stay the seaweed was everywhere. They arrived only 5 minutes after telling reception, which we were really impressed with. We had a problem with our shower as the water was cold, but the maintenance staff were so quick to help out. You had to get those top ups from reception which is a bit odd (and really annoying if you’re mid shower!!) An easy fix for the hotel - I don’t know another 4 star hotel that does this. The rooms themselves did not have water or shampoo/shower gel restocked. The view was stunning, although the two bedroom suite smelt a bit mouldy. We had a two bedroom suite and two family rooms which overlooked the beach. The rum punch on arrival was delicious and the rooms were spacious and clean, although check in took nearly an hour! Not ideal after a long flight with small children.

We stayed for 10 nights at the end of July/beginning of August for a family celebration, the family ages were from 5 - 77. This hotel has the potential to be amazing, but too many little incidences let’s it down, and they would be so easy to fix.

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